Privacy Policy

AURA Wellness & Recovery PTY LTD

1. Overview

At AURA Wellness & Recovery, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information.

By using our services, visiting our website, or interacting with us, you consent to the practices described in this Privacy Policy.

2. What Information We Collect

We may collect personal information including but not limited to:

Your nameContact details (phone number, email address, physical address)Date of birthPayment informationHealth information (where relevant to provide our services)Emergency contact detailsPreferences and feedbackAny other information provided to us by you directly

3. How We Collect Information

We collect personal information through:

Our website forms and booking systemIn-person forms completed at our wellness centreTelephone, email, SMS, or social media interactionsThird-party integrations (such as booking platforms or CRM systems)

4. Why We Collect Your Information

We collect personal information to:

Provide and manage our servicesProcess bookings and paymentsCommunicate with you about appointments, promotions, or service updatesEnsure your safety and wellbeing during treatmentsComply with legal obligationsImprove our services and customer experience

We will only collect health-related information that is reasonably necessary to deliver our services safely.

5. How We Store and Protect Your Information

We store your information securely using physical, electronic, and administrative safeguards, including:

Secure cloud-based storageRestricted access to authorised personnel onlyEncryption and password-protected systems

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

6. Disclosure of Your Information

We do not sell or rent your personal information. We may disclose your personal information to:

Third-party service providers (e.g. payment processors, IT systems, CRM platforms) solely for the purpose of delivering our servicesHealth professionals if reasonably necessary for your care and with your consentGovernment or regulatory bodies if required by law

7. Marketing Communications

From time to time, we may send you promotional offers, updates, or information about new services. You can opt out of these communications at any time by using the unsubscribe option provided or contacting us directly.

8. Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.

To do so, please contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

For any privacy-related enquiries or concerns, please contact:

AURA Wellness & Recovery

Email: [email protected]

Address: 23 South Pine Road, Alderley, QLD 4051